Receptionist/Administrative Assistant
Prisoners’ Legal Services, Burnaby, BC
Prisoners’ Legal Services is looking for a receptionist/administrative assistant who wants to use their skills to support the rights of people in prison.
We are a small non-profit society providing legal services to people in federal and provincial prisons in the province of British Columbia.
The receptionist/administrative assistant reports to the executive director. The position involves providing reception/intake, office and clerical services to support lawyers and advocates.
Duties include:
- Answering calls from clients, entering information into our database, determining their legal issues, directing calls to the appropriate staff member and taking messages as appropriate;
- Providing clients with referrals to other agencies, sending public legal education material and providing limited legal information in specific identified areas;
- Answering other calls, taking messages, arranging couriers, sending and delivering faxes and mail;
- Maintaining accurate database and filing system;
- Drafting letters;
- Track access to information requests and responses;
- Arranging legal aid lawyers to represent clients at hearings;
- providing advocacy and litigation support for advocates and lawyers;
- may assist with IT and website; and
- keeping the office organized and tidy, vacuuming and taking out recycling and garbage every other week.
Basic Qualifications:
- grade 12 education and training in administrative assistance;
- knowledge of computer systems; and
- adequate typing speed.
Skills and Abilities:
- able to be discreet and to exercise excellent judgment in matters of ethics and confidentiality;
- ability to work well with others in a team setting;
- must have excellent communication and interpersonal skills, in particular in dealing with people in prison, lawyers, prison and parole officials;
- must be efficient;
- must have ability to deal with distressed clients in a calm and respectful manner; and
- must have a desire to assist those convicted of various crimes in a non-judgmental way, including those with mental health disabilities, those with low income, or those whose first language is not English.
Salary: $46,266 (benefits after 6 months)
Closing date: October 30, 2023
Starting date: ASAP
Interested applicants should submit a covering letter together with a résumé outlining how their qualifications meet the position requirements to:
Jennifer Metcalfe, Executive Director
Prisoners’ Legal Services
Email: jmetcalfe[at]pls-bc.ca
We are committed to upholding the values of equity, diversity and inclusion and we welcome and encourage applications from members of groups who experience barriers to equity.